FAQs

Home/FAQs/

How do I sign a CWA?

March 20th, 2020|

Log into your parent Xplor account https://https://web.myxplor.com> and click on Childs name (big grey circle) / CCS Agreements / I Agree (blue button at bottom). Repeat for each child. Once you click I Agree, this will generate your enrolment in your MyGov account. With the introduction of the CCS, all enrolments automatically cease after 14

How do I approve the YWCA Hunter as a provider in my MyGov account?

March 20th, 2020|

Once you’ve signed your CWA, allow 12-24 hours for your enrolment to reach your MyGov account. https://https://www.humanservices.gov.au> Centrelink / Menu / My family / Childcare / Enrolments / Look for the new enrolment. Please note “enrolment period” will start from March or April & doesn’t necessarily need to match the dates your child physically attends

Can a friend collect my child?

March 19th, 2020|

Yes, if they are already listed as an authorised emergency contact in your Xplor profile and we have their contact details listed. If they’re a new contact, please send an email to info@ywcahunterregion.org.au with their full name, phone number & advise you authorise them to collect your child from vacation care. If you're not sure

What is your cancellation policy?

March 2nd, 2020|

Cancellations are not accepted. Changes to your booking can only be made by selecting an alternative day of care (within the current vacation care period) if vacancies are available. Changes to bookings must be received by our office by 2pm on the day before the vacation care booking. Booking cancellations are not accepted. All non-attendance

How do I pay?

March 2nd, 2020|

Invoices are emailed after attendance, payable within 7 days. Please add no-reply@myxplor.com to your safe list to ensure invoices don’t get lost in your spam folder. All invoices not paid by the due date will automatically incur a $20 administration charge. We don’t have a direct debit option. Please directly deposit to our bank account,

What do the children do all day?

March 2nd, 2020|

Have lots of fun! Activities such as craft, art, cooking, games and excursions. Each day is different, an in-house day usually look like this… 7.30am        Free time period. Games, craft, active and electronic games and board games are available for the children’s enjoyment during free time. 9.30am        Morning program (theme for the day)

What are your opening times?

March 2nd, 2020|

We are open from 7.30am till 6.00pm. Please arrive by 9.30am each day, unless an early departure time is specified on our Booking form, then arrive 40 mins prior to departure time.

It’s our first time attending…

March 2nd, 2020|

If it’s your very first time attending vacation care with us, allow an extra 5 minutes at drop off. On arrival, advise staff it’s your first day. We will set you up on the ipad (for digital sign in/out). We will show you and your child around the centre, help settle in your child and

What does my child need to bring?

March 2nd, 2020|

Please bring a refillable water bottle, broad brimmed hat, morning tea, lunch, and afternoon tea. Each day is different, depending on what activities are organised, refer to our Booking form for daily requirements.

What should my child wear?

March 2nd, 2020|

Your child can wear comfortable, casual clothing. Enclosed footwear is best so please avoid thongs! If your child is attending on an excursion day, please get them to wear a red shirt for easy identification. On an in-house day, children are encouraged to dress according to the day's theme (eg Superhero day, wear your favourite